Working Together, Sitting Apart

There are essentially two factors that determine whether your offshoring adventure is successful or not – people and process. Some people will claim that process is the most important factor, while others will argue that people are number one. When I started with nearshoring about 8 years ago, I believed in process. I believed that offshoring would work by building a factory-like process. Today, I am convinced that although process is crucial, people are primary. Use an excellent process with the wrong people and the outcome will disappoint you.

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